Terms & Conditions - Safari Fitness

Last updated: 8 December 2025

These Terms & Conditions (“Terms”) apply to your use of the website https://safari-fitness.com (the “Site”) and to any services, programmes or products you purchase from Safari Fitness Limited through the Site or otherwise.

By using the Site or purchasing any services from us, you agree to be bound by these Terms. If you do not agree, you must not use the Site or our services.

1. Who we are

The Site is owned and operated by:

Safari Fitness Limited
Company number: 11761528

Registered office:

Liberty House, 30 Whitchurch Lane, Edgware, Middlesex, HA8 6LE
United Kingdom Check Company
Trading as: Safari Fitness

Email: info@safari-fitness.com 

References to “Safari Fitness”, “we”, “us” or “our” in these Terms mean Safari Fitness Limited.

We provide fitness services including 1-to-1 personal training, online coaching and training programmes (together, the “Services”). https://safari-fitness.com

2. Changes to these Terms

We may update these Terms from time to time. When we do, we will:

  • Update the “Last updated” date above; and
  • Make the new version available on the Site.

If you continue to use the Site or our Services after changes take effect, you are deemed to have accepted the updated Terms. If you do not agree with any changes, you should stop using the Site and our Services.

3. Health, safety and medical disclaimer

a) No medical advice

  • We do not provide medical advice.
  • Any information on the Site or supplied through our Services (including training and nutrition guidance) is for general information and educational purposes only and is not a substitute for advice from your GP, physiotherapist or other qualified healthcare professional.

b) Check with your doctor

  • You are responsible for ensuring that you are in a suitable physical and mental condition before starting any exercise or nutrition programme.
  • If you have (or suspect you have) any medical condition, injury, illness, are pregnant or post-partum, or are taking medication, you should consult your GP or another appropriate healthcare professional before starting a programme with us.

c) Your declarations
By purchasing a plan or programme or starting training with us, you confirm that:

  • You have honestly disclosed any relevant medical information when requested.
  • You are in a suitable state of health to participate in exercise and/or dietary changes; and

You understand that participation in exercise and nutrition programmes carries an inherent risk of injury.

d) Right to refuse services

  • We may, at our discretion, decide that our plans or Services are not appropriate for you (for example, if you have a serious medical condition such as significant heart, lung, liver or kidney disease, a diagnosed eating disorder, recent major surgery, or other conditions where your doctor advises against intensive exercise or dieting).
  • In such cases we may refuse to provide, or may discontinue, a plan or Service, and may recommend that you seek medical advice first.

You take part in any programme, training session or plan at your own risk.

4. Our Services

Our Services may include:

Full details of each Service (content, duration, price, inclusions) are shown on the relevant page of the Site.

5. Account registration and security

To access certain Services (for example, online plans or coaching), you may need to create an account on the Site or a linked client portal.

  • You agree that:
  • All information you provide will be true, accurate and complete, and you will keep it up to date.
  • You are responsible for keeping your login details and password confidential.
  • You are responsible for all activity carried out under your account, unless we are at fault.

We may suspend or close your account if we reasonably believe that any information you have provided is false or misleading, or if you have breached these Terms.

6. Payments, prices and billing

a) Prices

  • Prices for our Services and plans are shown on the Site or otherwise communicated to you before you confirm your order.
  • We may change prices at any time, but changes will not affect orders that have already been accepted.

b) Payment methods

  • Payment is usually required in advance via the payment methods shown on the Site (for example, card payment via our payment provider).
  • All payments are processed by our chosen payment processor. We do not store your full card details on our systems.

c) One-off purchases and instalments
Depending on the plan or Service, you may:

  • Pay a one-off fee for a programme; or
  • Pay by monthly instalments where this option is offered.

Details of the payment structure will be shown at checkout and confirmed in your order confirmation.

d) Non-payment

  • If a payment fails or is reversed and you do not promptly provide an alternative valid payment method, we may suspend access to your plan or Services until payment is made.
  • If you repeatedly fail to pay on time, we may cancel your plan or Service.

7. Cancellations, refunds and your right to change your mind

Nothing in this section affects your statutory rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015. Legislation UK+2Business Companion+2

7.1 Digital programmes and online plans

Many of our products are digital content (for example, online training plans, PDFs, videos or portal access).

By law, for most online purchases you have a 14-day “cooling-off” period from the day after the contract is made, during which you can change your mind.

However, for digital content you lose this right to cancel once you ask us to start providing the digital content and access is given.

To comply with this:

  • At checkout, we may ask you to tick a box confirming that:
  • You request that we start providing the digital content immediately; and
  • You understand that you lose your statutory right to cancel once access to the plan or content has been provided. Which?+2anglesey.gov.wales+2

If you do not agree to this, you should not start the plan or access the content until you are sure you do not want to cancel.

If you have not accessed the plan or content and are within 14 days of your purchase, you may contact us to request a cancellation and refund.

​​​​​​​​​​​​​​7.2 Personal training and coaching (services)

If you buy personal training sessions or coaching as a package or ongoing Service:

  • You may have a 14-day cooling-off period from the day after we confirm your purchase, provided you have not yet started using the Service.
  • If you ask us to start delivering the Service within that period (for example, by attending a session or having your plan delivered), we may deduct a proportionate amount for the Service already provided.

If you have chosen to pay by monthly instalments:

  • You may usually cancel by giving us at least one month’s written notice (for example, by email).
  • All payments made up to the end of your notice period are non-refundable, but we will not take further payments after the notice period ends.

Full details of any specific cancellation terms for your plan will be set out on the relevant page of the Site or in your welcome email.

​​​​​​​​​​​​​​7.3 How to cancel

To cancel a plan or Service, please contact us at info@safari-fitness.com, including:

  • Your name
  • The email address you used to sign up
  • Details of the plan or Service you wish to cancel
  • The date of purchase

We will confirm your cancellation by email and, if applicable, process any refund due as soon as reasonably possible.

8. Use of the Site and acceptable use

You agree that you will:

  • Use the Site only for lawful purposes and in a way that does not infringe the rights of or restrict or inhibit the use of the Site by, anyone else.
  • Not attempt to gain unauthorised access to the Site, servers or databases.
  • Not copy, scrape or harvest data from the Site in an automated way (for example, using bots or scripts).
  • Not upload or transmit any viruses, malware or other harmful code.

We may suspend or restrict access to the Site if we reasonably believe you have breached these Terms or if we need to protect the Site or other users.

9. Intellectual property

Unless otherwise stated:

  • The Site and all content on it (including text, images, videos, graphics, logos and layouts) are owned by or licensed to Safari Fitness Limited; and
  • All rights are reserved.

You may:

  • View the Site for your personal, non-commercial use.
  • Download or print copies of your own plans or materials provided to you as part of our Services for your personal use only.

You must not:

  • Copy, reproduce, distribute or commercially exploit any part of the Site or our content.
  • Share, resell or redistribute any of our plans or materials, whether free or paid to any third party.
  • Use any of our content to create competing products or services.

If you wish to use our content in any other way, you must obtain our prior written permission.

10. Testimonials, progress photos and other content you provide

From time to time, you may choose to send us:

  • Testimonials or feedback.
  • Progress photos.
  • Reviews or comments.

By submitting this kind of content, you:

  • Confirm that it is your own content or you have the right to share it.
  • Grant us a non-exclusive, worldwide licence to use it for our legitimate business purposes (for example, to improve our Services or, with your explicit consent, for marketing on our Site or social media).
  • Can withdraw your consent for marketing use at any time by contacting us.

We will handle any personal data in such content in line with our Privacy Policy.

We will never share your progress photos or other identifying content publicly for marketing without your explicit consent.

11. Privacy and data protection

Our Privacy Policy explains how we collect, use and protect your personal data and your rights under data protection law.

By using the Site or our Services, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

You can read our Privacy Policy at: https://safari-fitness.com/privacy 

12. Site availability and changes

We aim to keep the Site available and up to date, but we do not guarantee:

  • That the Site or any content will always be available or uninterrupted; or
  • That the Site will be free from errors, defects or viruses.

We may:

  • Suspend or withdraw the Site (or any part of it) for maintenance, updates or other reasons.
  • Change or remove content on the Site at any time.

We are not liable for any loss or damage you suffer as a result of temporary unavailability or your inability to use the Site, except where we have failed to use reasonable care and skill.

13. Our responsibility to you (liability)

Nothing in these Terms:

  • Excludes or limits our liability for death or personal injury caused by our negligence.
  • Excludes or limits our liability for fraud or fraudulent misrepresentation; or
  • Affects your legal rights as a consumer.

Subject to the above:

  • We are not responsible for any loss or damage that is not reasonably foreseeable.
  • We are not responsible for any business losses (including loss of profit, business, goodwill or business opportunity). Our Services are provided for domestic and private use only.
  • We cannot be held liable for any injury, illness or health condition arising from your decision to participate in exercise or nutrition programmes where you have failed to disclose relevant information or follow medical advice.

You are responsible for using your own judgment when following any training or nutrition guidance and for seeking medical advice when necessary.

14. Indemnity

If you breach these Terms or misuse the Site or our Services, you agree (where permitted by law) to compensate us for any reasonable losses, damages, costs and expenses we incur as a result, including reasonable legal fees.

15. Governing law and jurisdiction

These Terms, and any disputes or claims arising out of or in connection with them, are governed by English law.

If you are a consumer living in the UK:

  • You can bring legal proceedings in the courts of England and Wales, or in the part of the UK where you live.

We will try to resolve any complaint or dispute with you informally first. If you have a concern, please contact us in the first instance at info@safari-fitness.com.

16. Other important terms

  • Entire agreement: These Terms, together with our Privacy Policy and any specific terms for a plan or Service, form the entire agreement between you and us in relation to your use of the Site and our Services.
  • No third-party rights: No other person has any rights to enforce any of these Terms.
  • Severance: If any part of these Terms is found to be unlawful or unenforceable, the rest will remain in full force and effect.
  • No waiver: If we do not insist immediately that you do something you are required to do under these Terms, or delay in taking steps against you, that does not mean we waive our rights.

17. Contact us

If you have any questions about these Terms, our Site or our Services, please contact us at:

Email: info@safari-fitness.com
Post:
Safari Fitness Limited
[Liberty House, 30 Whitchurch Lane, Edgware, Middlesex, HA8 6LE, United Kingdom]